FAQs
What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it be shipped?
We try our best to ship items as fast as we can. Please allow 24hr - 48hrs for your order to be shipped out, average shipping times are 2-10 days.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at info@comfycarports.com.au.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@comfycarports.com.au. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
The average shipping time is 2-10 business days. Unless not in stock
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home comfy and beautiful! Please send us an email to info@comfycarports.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in AUD.
I just placed an order, when will it be shipped?
We try our best to ship items as fast as we can. Please allow 24hr - 48hrs for your order to be shipped out, average shipping times are 2-10 days.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at info@comfycarports.com.au.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@comfycarports.com.au. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
The average shipping time is 2-10 business days. Unless not in stock
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home comfy and beautiful! Please send us an email to info@comfycarports.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.